What Changed?
Some employers have transitioned their wellness benefits platform from Personify Health (formerly Virgin Pulse) to Awardco. If your company made this switch, the way you access Sworkit and earn rewards has changed. This article will help you get back on track.
Step 1 — How to Access Sworkit After the Switch
You will no longer sign in to Sworkit using your Personify Health credentials. Instead:
Open the Sworkit app or go to app.sworkit.com
Tap Sign In
Use the email address and password you have on file with Sworkit directly — not your Personify Health login
If you don't remember your Sworkit password, tap Forgot Password to reset it
⚠️ Important: Do not create a new Sworkit account. If you create a new account, your workout history and progress will not carry over. Always sign in to your existing account.
Still Getting Signed In Automatically Through Personify?
If your phone or browser keeps logging you in through Personify instead of letting you sign in directly, try:
On the app: uninstall and reinstall the Sworkit app to clear the auto-login
On the web: clear your browser's cache and cookies, then open app.sworkit.com in a new browser window
Need to Re-Enroll to Get Your Challenges and Rewards Back?
As part of the switch, you may need to verify your eligibility and re-enroll with your organization before challenges and Awardco rewards show up again. Your workout history is safe either way — re-enrolling won't erase it.
Verify your eligibility and re-enroll using your organization's Sworkit signup link. For Intermountain Health employees, this is app.sworkit.com/signup/intermountainhealth — use your first name and work email address to complete verification. If you're with a different employer, check with your HR or benefits team for your organization's link.
Once verified under your organization, set up your account with whichever email address and profile info you prefer — just make sure you sign in using the "Sign In with Email" button, not the "Personify Health" button.
After enrolling, your available challenges will appear on your Sworkit home screen as a banner under "Challenges."
You may also need to re-sync your health apps or wearables afterward — see this article for steps.
Step 2 — Connect Your Account to Awardco
To start earning rewards through Awardco, your Sworkit account needs to be linked. Your company admin should have sent you instructions for this. If you haven't received them:
Contact your HR or benefits administrator to confirm the Awardco integration has been enabled for your organization
Once enabled, your Sworkit activity will automatically sync to Awardco based on your company's reward criteria
My Rewards or Steps Aren't Showing in Awardco — What Do I Do?
If you're working out in Sworkit but not seeing your activity reflected in Awardco, try the following:
Make sure you're signed in to the correct Sworkit account — the one linked to your work email address
Check that your workouts are logging — open Sworkit, go to My Log, and confirm recent workouts appear there
Re-sync your health app — if you use Apple Health or Health Connect, go to Sworkit Settings and toggle your sync connection off and back on
Allow up to 24 hours — there can be a short delay before activity syncs from Sworkit to Awardco
Check with your HR team — reward criteria (e.g. minimum minutes, activity types) vary by employer and are set by your company, not Sworkit
I Have Two Sworkit Accounts — Which One Should I Use?
This is a common issue during platform transitions. You may have accidentally created a second account using a different email address.
Use the account associated with your work email address — this is the one your employer's Awardco integration will recognize
If you're unsure which account to use, contact support@sworkit.com and our team can help you identify and consolidate your accounts
Still Need Help?
If you've tried the steps above and are still having trouble, reach out to our support team at support@sworkit.com with the following information:
Your full name
The email address on your Sworkit account
Your employer / company name
A description of the issue (e.g. can't sign in, rewards not tracking, duplicate account)
This will help us resolve your issue as quickly as possible.