Why Do I Have Two Accounts?
Duplicate accounts most often happen when:
You signed up with a personal email but your employer benefit is linked to your work email
Your company switched wellness platforms (e.g. from Personify Health to Awardco) and you created a new account instead of logging into your existing one
You signed in with Google or Apple on one device and with email/password on another
The result is two separate Sworkit accounts with split workout history — and typically only one of them is connected to your employer's rewards program.
How to Figure Out Which Account to Use
Sign in with your work email — this is almost always the correct account for employer benefits and rewards
Check My Log to see if your workout history is there
If it's empty but your other account has history, that's a sign you're on the wrong one
Try signing out and signing back in with a different method (e.g. if you used Google, try email/password with your work email instead) to see if a different account appears.
Can My Accounts Be Merged?
Sworkit does not currently support automatic account merging. However, our support team can help you identify which account is linked to your employer benefit and advise on the best path forward.
Email us at support@sworkit.com with:
Your full name
Both email addresses you may have used to sign up
Your employer / company name
Which rewards platform your company uses (e.g. Awardco, Motivosity, Personify Health)
How to Avoid This Going Forward
Always sign in with the same method on every device (e.g. always use "Sign in with Google" or always use email/password — don't mix)
Use your work email if your Sworkit access is provided through an employer benefit
If your company changes wellness platforms, do not create a new Sworkit account — sign into your existing one using your work email