Skip to main content
All CollectionsSworkit Corporate
Activity minutes missing in Virgin Pulse?
Activity minutes missing in Virgin Pulse?

Troubleshooting activity minutes to qualify for rewards

Bridgette avatar
Written by Bridgette
Updated over 7 months ago

If you're working out and logging to your My Sworkit Log, but are not seeing your activity minutes in the Virgin Pulse app, try these tips:

  • Sign out of the Sworkit app on your phone and sign back into Sworkit using the Virgin Pulse option.

  • If you've synced a health app (Google Fit, Apple Health, Fitbit) with Sworkit, go to Settings and make sure the syncing options are still toggled ON (updates can cause them to revert to the default OFF).

After trying both of these, check the Virgin Pulse app to see if your minutes are displayed there.


**Rewards vary by employer.

Did this answer your question?