Did you sign up for a challenge but need help getting set up? Here are answers to the most common questions.

Reading an article isn't enough on its own — scroll to the bottom of the article and tap Mark as Read. This is what registers your progress, whether that's toward a live challenge with a leaderboard or a rewards program run through your employer's wellness platform (like Motivosity) — not every employer runs a challenge, so this depends on how your company has things set up. If you're not sure which applies to you, check with your HR/wellness contact or reach out to Sworkit support.

For syncing steps, workouts, and wearable data, use the Sworkit mobile app (iOS or Android) rather than the web version. This ensures your activity and challenge progress update correctly.

Have a wearable or fitness app (Fitbit, Garmin, Apple Watch, Samsung, etc.)?
​ Click here to learn how to sync your preferred health app with Sworkit.

Need to log a workout you did outside of Sworkit?
​ Click here to learn how to manually log external activity in the app.

Steps not showing up in the challenge?
​ Click here to learn how steps are tracked. Note: you cannot add steps manually — you must sync with an external device or app (Apple Health, Health Connect, or Fitbit).

Steps synced but not updating?
​ Click here to run a manual step sync.

Click here to edit your profile and add your name so you appear on challenge leaderboards.

You can hide your participation from the challenge leaderboard so your name appears as 'Private Member'. To do this, you'll need to join the challenge first.

Once you've joined:

Note: This option is only available for individual challenges and does not apply to team challenges.

For questions about Team Challenges specifically, check out the Team Challenge FAQs.

Still need help? Email us at support@sworkit.com or tap Help Center → Contact Support in the Sworkit app menu.