If you're not seeing all of your steps/workouts coming in from Samsung Health, they just need time to catch up! We completely understand how confusing it can feel when the step counts or workouts don’t match right away. The good news is that the data always catches up — so your total steps, workouts, and challenge progress (if you're participating in one) will be accurate once everything syncs through. You don’t need to redo anything or worry that your activity isn’t being counted.
At Sworkit, we strive to provide accurate data; however, we can only display what Health Connect (or Apple Health) shares with us. It is publicly known among developers that delays in data transfer from Samsung to Health Connect can occur, which is beyond our control. We do understand that it would be more satisfying to see real-time accuracy.
With Samsung Health, there’s often a delay of a few hours before the data fully syncs through to Sworkit. This delay happens between Samsung Health and Android’s Health Connect system, and it’s something we’ve seen consistently across many users.
If you are participating in a challenge, our best advice is to keep going with your challenge as normal, and check back a little later in the day if the numbers look off. If there is still concern about a discrepancy in steps/workouts due to the lag in data from Samsung to Android's Health Connect, we suggest comparing data from a previous day for accuracy instead of the current day. Eventually, all the data will reach Sworkit. Over the course of a challenge, all steps/workouts will be included, and nothing will be lost.
If you still require assistance, please don't hesitate to reach out to our Customer Success heroes through our in-app Help Center for quick assistance or by emailing support@sworkit.com.