Skip to main content

Activity minutes missing in Personify Health?

Troubleshooting activity minutes to qualify for rewards

Bridgette avatar
Written by Bridgette
Updated over a week ago

If you're working out and logging to your My Sworkit Log, but are not seeing your activity minutes in the Personify Health app, try these tips:

  • Sign out of the Sworkit app on your phone and sign back into Sworkit using the Personify Health option.

  • If you've synced a health app (Health Connect, Apple Health, Fitbit) with Sworkit, go to Settings and make sure the syncing options are still toggled ON (updates can cause them to revert to the default OFF).

After trying both of these, check the Personify Health app to see if your minutes are displayed there.

When syncing with Apple Health, data synchronization can occasionally pause​ due to updates from Apple. These updates may cause the sync setting to default to OFF. If you notice that data is not syncing properly, simply return to your sync settings and select "Manual Sync," even if the device appears connected. This action will refresh the connection and resume syncing.


**Rewards vary by employer.

Did this answer your question?